Pre-Order & Deposit Policy

Pre-Order & Payment Policy

At SORA HOUSE, we offer two payment options for eligible pre-order items, giving customers a choice between flexibility and faster order processing.

Payment Options

1. Full Payment – Priority Order

Pay the full purchase amount at checkout to confirm your order immediately.

Full-payment orders receive priority processing and may begin processing as early as the next 1 ~ 2 business day.

Full-payment orders do not include the 48-hour reservation period. Once processing or fulfillment has begun, voluntary cancellation is no longer available.

2. Reserve Now – 10% Deposit

Eligible items may be reserved with a 10% deposit.

The remaining 90% balance must be completed within 48 hours of checkout to confirm your order.

You may cancel your reservation before completing the remaining balance and receive a full refund of your deposit. Cancellation requests must be submitted by contacting SORA HOUSE.

Processing and fulfillment will only begin after full payment has been received.

If the Remaining Balance Is Not Paid

If the remaining balance is not received within the 48-hour reservation period, SORA HOUSE may cancel the reservation and release the item for sale.

Any eligible deposit refund will be returned to the original payment method.

Product Availability

Pre-order availability is based on current information from our supplier network.

Availability may change due to supplier inventory, shipping, customs, or other circumstances outside our reasonable control.

If SORA HOUSE is unable to fulfill your order, we will contact you and issue an applicable refund.

Shipping & Winnipeg Local Pickup

All orders must be paid in full before shipping or local pickup.

Winnipeg local pickup may be available for selected orders. Pickup instructions will be provided once your order is ready.

Estimated Delivery

Estimated delivery times will be shown on the product page where available.

Delivery estimates may change due to supplier availability, transportation, customs processing, carrier delays, or other circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

Warranty & Product Information

Product sourcing region, packaging, documentation, included accessories, and manufacturer warranty eligibility may vary.

Please review the applicable product information and our warranty terms before completing your purchase.

Cancellation & Consumer Rights

Once processing or fulfillment has begun, voluntary cancellation is no longer available, as SORA HOUSE may already have committed to purchasing the item from a brand, distributor, or dealer on your behalf. We appreciate your understanding.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.